Returns & Exchanges Policy

We handle most returns & exchanges on a case-by-case basis and our goal is to satisfy our customers.

We stand behind our products and want customers to be satisfied with them. We’ll always do our best to take care of our customers and help you with your grooming needs.

If you purchased Imperial Barber Products from a retailer or online store other than the official Imperial Barber Products web store, please contact the retailer directly.

If you purchased Imperial Barber Products from our official web store, please contact us at ecommerce@imperialbarberproducts.sbs with your name, order number, and reason for returning or exchanging. If possible, please include photos or videos.

If returning a product, please ensure the product is packed securely to prevent damage in transit. We are not liable for products damaged in transit and any damaged products received will be disposed of or returned to the sender without a refund.

Refunds are typically processed within 1-3 business days once the returned product arrives and is inspected. You will receive an email as soon as the refund is processed. Please allow 7-10 business days once your refund is processed to be credited by your bank or credit card company.

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RETURN POLICY DETAILS

We accept returns or exchanges within 30 days of receiving your order if the product is unopened with the original seals on it and with a valid receipt or order number from our web store.

For used/opened products, returns are handled on a case-by-case basis. Please contact us at ecommerce@imperialbarberproducts.sbs for more information.

We only offer full refunds or exchanges on used/opened products if there is a manufacturing defect or if the product arrives damaged in transit (if shipped directly via FedEx or USPS).

We accept returns or exchanges within 30 days of receiving your order if the product is unused and unwashed with a valid receipt or order number from our online store.

Any return requests after 30 days is dealt with on a case-by-case basis; returns past 30 days will be subject to a 15% restocking fee. We cannot guarantee return requests past 30 days of ordering from our online store.

If returning a product, please ensure the product is packed securely to prevent damage in transit. We are not liable for products damaged in transit and any damaged products received will be returned to the sender without a refund.

Products damaged in transit between a freight forwarder and the final destination will not be refunded or replaced (see Shipping & Processing Policy)

International orders that do not clear customs due to non-payment or is rejected by the customer will be refunded minus 15% for shipping & handling.

All international orders returned to us due to customs clearance issues will be fully refunded the order amount minus the original shipping cost.

If you have any questions about product authenticity, please do not use or discontinue use of the product in question and contact us directly.

Product Questions

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3:1 Complete Hair & Body Wash

It is designed to function as shampoo, conditioner, and body wash in one product.
Imperial describes the lather as having a fresh sage and bergamot scent.
Yes. Imperial recommends it for easy rinsing and cleaning of its hair finishing products.
Yes. The formula includes organic argan oil along with Pro-Vitamin B5 and other conditioning ingredients.
Yes. Imperial recommends pairing the 3:1 with the luffa to help cleanse the body thoroughly.
Yes. The formula was developed as a multi-purpose wash for both the hair and body.

Bergamot After-Shave

It is designed to soothe, refresh, and condition skin after shaving while delivering a fresh bergamot scent.
Imperial positions it as an alcohol-free aftershave.
Yes. Witch Hazel Extract is listed in the formula.
Yes. Imperial recommends using it as a toner before moisturizer when you want additional hydration in your post-shave routine.
Yes. Imperial says it can be patted onto the body as a lighter alternative to cologne.
The formula is centered on bergamot, creating a fresh citrus-forward post-shave scent.

Blacktop Pomade - 2oz Travel Size

Yes. It provides the same medium-strong hold, low shine, and temporary dark tint in a travel size.
It is designed for salt & pepper, gray, and lighter-colored hair when you want styling control plus temporary darkening.
No. The tint is temporary and washes out completely in the shower.
Yes. Its compact size makes it convenient for trips, gym bags, and everyday carry.
Yes. Add a little water to reactivate the water-based formula and restyle.
It may stain light-colored clothing or run in heavy sweat or rain, so use extra care in hot or wet conditions and around light fabrics.

Blacktop Pomade - 6oz

Blacktop Pomade is designed for salt & pepper, gray, and lighter-colored hair. Its subtle black tint helps darken the appearance of gray hair while adding control and definition to classic styles.
Blacktop Pomade provides medium-strong hold with low shine. The hold can be adjusted by how much water is in your hair when you apply it.
It helps partially cover and darken the appearance of gray or salt & pepper hair with a subtle black tint. It is not a permanent hair color, and the tint washes out completely in the shower.
You can, but the tinting effect may not be noticeable on naturally dark hair. If you do not need the darkening effect, Imperial recommends Classic Pomade instead.
Yes. Because it is water-based, you can add a little water to reactivate the pomade and restyle your hair as needed.
The dark tint may stain light-colored clothing or run in heavy sweat or rain. Use extra care in hot or wet conditions and around light fabrics.

California-Grown Luffa

It is a natural shower tool made from luffa plants grown in California.
It helps cleanse the skin while providing physical exfoliation to remove dirt and dead skin cells.
Yes. Wetting it thoroughly softens the natural plant fibers before you scrub the skin.
Yes. Imperial recommends pairing the luffa with its 3:1 Complete Hair & Body Wash for thorough body cleansing.
Rinse it thoroughly and allow it to dry completely between showers.
Yes. It is designed as a durable, reusable natural shower accessory.

Classic Pomade - 2oz Travel Size

Yes. It delivers the same strong hold, low shine, and water-based performance in a compact travel size.
Yes. The 2 oz size is designed for travel, gym bags, and everyday carry.
It works well for slick backs, pompadours, side parts, comb overs, executive contours, and short-to-medium styles.
Apply to dry hair for the strongest hold and least shine, or use less product on damp hair for lighter hold with slightly more shine.
Yes. Add a little water to reactivate the product and restyle.
Yes. It is water-based and washes out easily at the end of the day.

Classic Pomade - 6oz

Classic Pomade is best for classic men’s hairstyles like slick backs, pompadours, side parts, and comb overs. It also works well for short to medium hair and helps control curly or wavy hair.
Classic Pomade delivers strong all-day hold with low shine, making it a good choice when you want control without a greasy or high-gloss finish.
For the strongest hold with the least shine, apply a generous amount to dry hair. For lighter hold with slightly more shine, apply less product to damp hair.
Yes. Add a little water to reactivate the product and restyle as needed throughout the day.
Yes. Classic Pomade is suitable for a variety of hair types and styles, from thick to thin hair.
Yes. Classic Pomade is water-based, so it applies smoothly and washes out easily at the end of the day.

Crown One Roll-On Cologne

It has a cedarwood and amber fragrance designed to be subtle, warm, and long lasting.
Yes. Imperial describes Crown One Roll-On Cologne as 100% alcohol-free.
Yes. Imperial also describes it as paraben-free.
Apply it to pulse points such as the neck, wrists, chest, or inside elbows.
Imperial recommends starting with 1–2 passes because a small amount goes a long way.
Yes. The roll-on format and compact bottle are designed to be easy to carry for travel or everyday use.

Digital Gift Card

It is delivered digitally by email, so there is no physical card to ship.
Imperial currently offers digital gift-card denominations including $25, $50, $100, and $200.
Yes. The digital gift card can be redeemed toward products sold on imperialbarberproducts.sbs.
Imperial states that its digital gift cards do not expire.
Yes. If your order total is less than the available gift-card balance, the remaining value stays on the card for future use.
Yes. Because it is delivered by email, it can be purchased and received without waiting for physical shipping.

Fiber Pomade - 2oz Travel Size

Yes. It gives you the same medium hold, texture, pliability, and sheen in a smaller size.
Yes. The 2 oz size is made for travel, gym bags, and on-the-go styling.
It works well for loose textured looks, textured slick backs, side parts, comb overs, and medium-length hair.
It has a noticeable sheen, and applying it to slightly wetter hair increases the shine.
Yes. Add a small amount of water to reactivate the product and reshape your hair.
Yes. The water-based formula is designed to wash out cleanly.

Fiber Pomade - 6oz

Fiber Pomade is a versatile choice for textured, pliable styles such as loose looks, textured slick backs, side parts, comb overs, and medium-length hair.
Fiber Pomade provides medium hold with a flexible finish that stays easier to reshape than a rigid gel-style product.
The formula uses texturizing fibers and produces a noticeable sheen, with more shine when it is applied to slightly wetter hair.
Yes. Add a small amount of water to reactivate the product, then reshape the hair with your hands or a comb.
Yes. For extra volume and strength, Imperial recommends applying a small amount of Gel Pomade first, blow drying, and then finishing with Fiber Pomade.
Yes. It is water-based and designed to wash out cleanly and easily.

Field Shave Soap Canister

The reusable canister comes with a three-inch Glycerin Shave Soap puck.
Yes. It is reusable and refillable.
It is compatible with three-inch round shave soaps, including Imperial’s Glycerin Shave Soap Puck.
Imperial recommends using the canister with a shave brush to build and apply the lather.
No. Imperial notes that it is neither air-tight nor water-tight.
Rinse and drain it, then let the soap and the inside of the canister dry completely before replacing the lid and storing it.

Freeform Cream - 2oz Travel Size

Yes. It delivers the same very light hold, natural finish, and flyaway control in a compact size.
Yes. The 2 oz size is convenient for travel, gym bags, and everyday carry.
It works best for loose natural styles, longer hair, soft texture, flyaway control, and low-product everyday looks.
The hold is very light, so the hair remains natural and touchable.
Yes. Apply it to dry hair or damp, towel-dried hair and style by hand or with a comb.
Yes. The water-based formula is designed for easy washout.

Freeform Cream - 4oz

Freeform Cream is best for loose, natural styles when you want very light control, flyaway management, and a low-product feel.
It provides very light hold, making it a good choice when you want hair to stay natural and touchable rather than firmly locked in place.
It creates a natural look with light shine and is designed to avoid a heavy, overly styled appearance.
Yes. Imperial specifically recommends it for longer hair to help manage flyaways and keep the hair together.
Yes. Apply it to either dry hair or damp, towel-dried hair depending on the look and control you want.
Yes. It is a water-based styling cream and is designed for easy washout.

Gel Pomade - 12oz

Gel Pomade is best for sleek, structured styles that need strong hold and high shine, including slick backs, side parts, pompadours, comb overs, mohawks, and fauxhawks.
Gel Pomade provides strong, all-day hold. The final strength depends on how much product you use and how much water is in your hair during application.
Yes. It goes in light and smooth, then dries into the hair for a firm, stay-in-place finish.
Yes. Imperial recommends it for thickening and enhancing volume, especially when paired with a light blow dry.
Yes. It can be used as a base under Classic, Blacktop, Fiber, or Matte Pomade Paste for added structure, volume, or hold.
It is water-reactivatable and rinses out, although shampoo is recommended when washing it out, especially when it has been layered with another styling product.

Gel Pomade - 2oz Travel Size

Yes. It delivers the same strong hold, high shine, and set-in-place styling in a compact size.
Yes. The 2 oz size is designed for travel and on-the-go styling.
It is ideal for slick backs, high-shine side parts, pompadours, comb overs, mohawks, fauxhawks, and curl-enhancing styles.
Apply it to damp, towel-dried hair. Imperial does not recommend applying Gel Pomade to dry hair because it dries faster than the other styling products.
Yes. Apply a small amount, style and blow dry, then add another Imperial styling product for additional control.
The formula is water-reactivatable and rinses out, but shampoo is recommended, especially when Gel Pomade has been layered with another product.

Glycerin Shave Soap (Puck)

It is a three-inch round puck designed for a shave mug or bowl.
Yes. Imperial describes it as the same natural, dual-purpose shave and facial cleansing formula in a puck format.
A shave brush is recommended for the traditional wet-shaving experience and for building a rich lather in a mug or canister.
Yes. Work it into a lather with warm water, massage onto a wet face, and rinse clean.
Yes. The three-inch puck is designed to fit Imperial’s Field Shave Soap Canister.
Imperial recommends adding a few drops of Pre-Shave Oil & Beard Conditioner to the soap before lathering.

Glycerin Shave/Face Soap (Bar)

Yes. It is a multi-purpose bar designed for traditional wet shaving as well as daily facial cleansing.
Imperial describes the Glycerin Shave/Face Soap as unscented.
Build a rich lather with warm water using your hands or a shave brush, apply it to a damp beard, then shave with your preferred razor.
Imperial positions the soap for all skin types, including sensitive skin.
The glycerin-rich lather plus vitamin E, safflower, palm, and coconut oils help create a smooth shaving surface.
Yes. Imperial describes it as a multi-purpose shaving, facial, and hand cleansing bar, and it can also be used as a body soap.

Imperial Barber Cape - Standard Edition

It uses a breathable four-way stretch, quick-dry, water-resistant polyester-spandex blend.
Yes. The fabric is designed to resist water while remaining breathable.
Yes. Quick-drying performance is one of the primary features of the fabric.
It uses rubberized snap closure buttons around the neck.
Yes. Imperial describes it as made by barbers for barbers and built for regular shop use.
It includes double-stitched sewn seams, a heat-printed Imperial logo, and a sonic-welded rubberized Imperial label.

Imperial Enamel Pin

The pin measures approximately 1.5 inches.
It is a soft enamel pin with the Imperial logo stamped into metal.
It uses two pinbacks for a secure hold.
It can be used on barber jackets, smocks, aprons, hats, bags, lanyards, and other compatible fabric items.
No. It works as branded gear for professional barbers as well as Imperial customers and collectors.
Yes. Its compact format makes it an easy accessory or small gift for barbers and Imperial fans.

LUXE Body Wash 16 oz

LUXE Body Wash cleanses and refreshes the skin while providing the premium amber-citrus experience used across the LUXE Collection.
Yes. The LUXE Collection is sulfate-free, paraben-free, and gluten-free.
It has a sophisticated amber and citrus fragrance.
It is designed for a regular shower routine and everyday cleansing.
Imperial recommends applying it generously to a body scrubber for best results.
Yes. Aloe Barbadensis Leaf Juice is included in the formula.

LUXE Collection Bundle

It includes LUXE Shampoo, LUXE Conditioner, and LUXE Body Wash.
It gives you the complete LUXE shower routine in one set and is sold at a bundle savings compared with purchasing the products individually.
All three products share a sophisticated amber and citrus fragrance.
Yes. The collection is sulfate-free, paraben-free, and gluten-free.
Imperial describes the LUXE Collection as made with naturally derived and organic ingredients.
It is designed for anyone who wants a coordinated premium hair-and-body shower routine rather than purchasing shampoo, conditioner, and body wash separately.

LUXE Hair Bundle

It includes LUXE Shampoo and LUXE Conditioner.
The shampoo cleanses while the conditioner follows with hydration, smoothing, and improved manageability.
Both products use the LUXE amber and citrus fragrance.
Yes. The LUXE Collection is sulfate-free, paraben-free, and gluten-free.
Yes. The two-product set is designed as a coordinated shampoo-and-conditioner routine.
After shampooing, leave LUXE Conditioner in for 1–2 minutes before rinsing.

LUXE Hair Conditioner 16 oz

LUXE Conditioner is designed to hydrate, strengthen, smooth, and improve manageability while supporting a healthy-looking natural shine.
Yes. The LUXE Collection is sulfate-free, paraben-free, and gluten-free.
It shares the LUXE Collection’s amber and citrus fragrance.
Leave it in for 1–2 minutes before rinsing.
Start at the ends of your hair and work the product toward the roots after removing excess water.
Yes. The two products are designed to work together as the LUXE hair-care routine.

LUXE Shampoo 16 oz

LUXE Shampoo gently cleanses while helping hair feel soft, manageable, and refreshed with a natural shine.
Yes. The LUXE Collection is sulfate-free, paraben-free, and gluten-free.
It has an amber and citrus scent designed to feel clean and invigorating.
Yes. It is designed as a premium daily hair-care option for a wide range of hair types.
Yes. Argania Spinosa Kernel Oil is included in the formula along with other naturally derived ingredients.
For the complete LUXE hair-care routine, follow shampooing with LUXE Conditioner to help hydrate, smooth, and improve manageability.

Matte Pomade Paste - 2oz Travel Size

Yes. It provides the same light-to-medium hold and natural, no-shine finish in a smaller size.
Yes. The 2 oz size is designed for travel and on-the-go grooming.
It works well for textured crops, messy styles, side parts, loose slick backs, short textured hair, and natural groomed looks.
No. Matte Pomade Paste is designed to create a natural, no-shine finish.
Use it on dry hair for loose texture or on damp hair for a cleaner, more controlled style.
Yes. It is water-based and designed for easy washout.

Matte Pomade Paste - 5oz

Matte Pomade Paste is best for natural, textured styles that need light-to-medium control without visible shine.
It provides light-to-medium hold, giving you control while keeping the hair from feeling overly stiff or weighed down.
It is designed for a natural, no-shine finish.
Use it on dry hair for a loose, messy texture or on damp, towel-dried hair for a cleaner, groomed style.
Yes. Its lightweight finish and texturizing ingredients make it a strong option for thinner hair when you want added texture and volume without heavy shine.
Yes. It is a water-based styling product and is designed to wash out cleanly.

Pre-Shave Oil & Beard Conditioner

It helps soften facial hair, improve razor glide, and protect the skin during shaving while also working as a daily beard conditioner.
Yes. Imperial says it provides enough protection to be used on its own without an additional shave cream.
Yes. Apply a few drops before Glycerin Shave Soap or add a couple of drops directly to the shave soap before lathering.
Yes. Massage a couple of drops into the beard daily to help keep facial hair soft and conditioned.
Imperial describes it as having a calming Bulgarian lavender scent.
Yes. Plant-derived squalane and tocopherol, a form of vitamin E, are listed among the ingredients.

Shave Bundle

The bundle combines Pre-Shave Oil & Beard Conditioner, Glycerin Shave/Face Soap, and Bergamot After-Shave.
Yes. The bundle supplies the shave-care products, but you will need your preferred razor.
Yes. The Glycerin Shave/Face Soap is designed for both traditional wet shaving and daily facial cleansing.
Start with Pre-Shave Oil, lather and shave with the Glycerin Shave/Face Soap, then finish with Bergamot After-Shave.
Yes. Imperial positions Bergamot After-Shave as alcohol-free.
Yes. Imperial specifically positions the bundle as a complete shaving set and grooming gift.

The Standard - Scented Candle

The fragrance blends cardamom, amber, sandalwood, soft leather, rich woods, and warm musk.
It is made with a premium coconut and apricot wax blend.
The Standard uses an FSC-certified wooden wick.
It is designed for spaces such as bedrooms, bathrooms, offices, living rooms, and barbershops.
No. Imperial’s safety guidance says to always burn it within sight and never leave a burning candle unattended.
Yes. Imperial positions the candle as a premium home-fragrance item and gift for customers and brand fans.

Travel Assortment

It includes 2 oz sizes of Classic Pomade, Fiber Pomade, Blacktop Pomade, Gel Pomade, Matte Pomade Paste, and Freeform Cream, plus a 5-inch pocket comb.
Imperial describes the assortment as TSA approved and designed for on-the-go styling.
Yes. The assortment is designed both for travel and for customers who want to try the full styling range.
No. The assortment includes formulas ranging from strong to light hold and from high shine to matte or natural finishes.
Yes. The range covers slick backs, side parts, pompadours, comb overs, textured crops, loose styles, and natural groomed looks.
No. The set contains compact 2 oz travel sizes of each styling product.